Shipping & Returns
Shipping Policy
We offer a wide range of shipping options.
From New Zealand post to couriers, from standard shipping to next day delivery... Just choose which delivery option will fit your deadlines.
We operate a fair shipping costs policy. It means we charge only what the courier charges us. And we always search the market for the cheapest delivery option available for your particular parcel.
Return & Exchange Policy
Broken or Damaged Goods
We pack all our parcels with as much aroha & manaaki that goes into making each candle. However, sometimes goods may be damaged in transit. Should anything be broken or damaged in delivery, please get in touch with us within 48 hours of receiving the parcel & provide photos of both the damaged goods & the box/package they were shipped in to thecreativehiveinnz@gmail.com.
We’ll be in touch with you within 1 business day to give you the choice of a replacement or a full refund.
Reality
We have survived, and thrived, as a business because we care about our customers. If you ever have a problem with your candle, regardless of how long has passed since your purchase, we’d like to know about it. Our experience is that 99% of these issues are easily and simply resolved (and typically have to do with the candle being a wonderful ioniser which means the wick can, on occasion, get clogged with dirt)!
Please don’t ever sit by and be disappointed with a Creative Hive candle… there is way too much aroha that has gone into hand making it for us to ever sit by and not care.